FAQs
RETURN & CANCELLATIONS
Can I cancel my order?
Unfortunately, we are not able to accept cancellations. You still have the right to return your order within 14 days after you have received it.
How can I return my order?
You can register your return via our Returns Portal, which you can find under "Contact/Returns" on the Deputy Department website.
After registering your return, you will be able to download and print a return label.
Please make sure that all items are returned in their original packaging, with all tags attached, and without any signs of wear or damage.
Who bears the cost of returns?
Return shipping costs must be covered by the customer. The return fee will be automatically deducted from your refund amount once your return has been processed.
Can I exchange my items?
Unfortunately, it is not possible to exchange your order for another size or color. If you'd like a different item, please return your order and place a new one.
How long does it take until I get my refund?
The refund can take up to 14 days after we have received and inspected your return. Please be patient — we will notify you once your return has been processed.
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ORDERS & PRODUCTS
How can I track my package?
You will receive a shipping confirmation via email with a tracking number as soon as your package has been shipped.
How long does shipping take?
Your package will be shipped within 3-7 working days, unless communicated otherwise.
What if my items are damaged?
Please always follow the washing instructions that come with your package to keep your items in good condition. If you receive a damaged item, please contact info@deputydept.de or fill out this contact form. Always mention your order number.
Will the collections be restocked?
If there is a restock, you will be notified via the official Instagram accounts @deputydepartment and @samaonsafari or in the WhatsApp Fam
Size up or down?
The size chart will be available on the product pages on the official website.
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SUPPORT & DEPUTY TEAM
How long does it take until support responds?
Please be patient as we try to find the best solution for every customer.
How do I get store credits?
You will only receive store credits if you are a member of the WhatsApp Fam or if you win giveaways on the official Deputy Department account. Please do not respond to any accounts other than @deputydepartment or @samaonsafari.
How can I use my store credit?
You can use your code after you have added your items to your cart on the checkout page.
Are there multiple websites where I can buy Deputy Department?
Deputy Department is only sold on the official website www.deputydepartment.com. We strongly recommend not to buy from other websites or resellers, and we are not liable for items you purchase from resellers.
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PAYMENT
What payment methods can be used?
You can pay via credit card, PayPal and Klarna.
Will there be a price list?
There are no price lists available in advance. You can see the prices on the product pages when the collections drop.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™