Refund policy
Eligibility for Refunds
You have the right to request a refund within 14 calendar days after receiving your item.
Refunds are only available for items that are returned in perfect, original condition. Items must be unworn, unused, and unwashed, with all tags attached, and returned complete as originally delivered, including original packaging.
Socks, underwear and pre-ordered products are excluded from refunds for hygiene reasons.
Return Registration
All returns must be registered through our official return portal within the 14-day return period.
Returns that are not registered through the return portal cannot be processed or considered.
Once your return has been registered, you will receive the detailed return instructions via the portal.
For further information regarding the return process, please refer to our Return Instructions.
Refund Process
Refunds can only be issued once the returned items have arrived at our warehouse and have been inspected.
After inspection, you will be notified whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase within 10 business days.
Please note that it may take additional time for your bank or payment provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us via our Help Center.
Return Shipping Costs & Deductions
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Germany:
A return fee of €6.90 will be deducted from the refund amount. -
International orders:
Return shipping costs are borne by the customer and will not be refunded.
Customs duties, import taxes, or additional fees (if applicable) are non-refundable.
Returned to Sender
If a parcel cannot be delivered and is returned to us (for example due to an incorrect address, failure to collect the parcel, or refusal of delivery), a refund will be issued once the parcel has arrived back at our warehouse.
Please note that this process may take up to 10 business days after receipt.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately so we can review the case.
Approved damage or incorrect-item claims will be refunded or resolved accordingly.
