Terms of service
Terms & Conditions
These Terms and Conditions (“T&Cs”) govern all orders placed via our online shop and define the rights and obligations between you as the Customer and us as the Seller. By placing an order, you agree to these Terms and Conditions in their valid version at the time of purchase.
Table of Contents
- Scope
- Contract Conclusion
- Order Processing and Cancellations
- Right of Withdrawal
- Prices and Payment Terms
- Delivery and Shipping Conditions
- Retention of Title
- Liability for Defects (Warranty)
- Applicable Law
- Alternative Dispute Resolution
1. Scope
1.1 These Terms and Conditions (hereinafter “T&Cs”) of Deputy Department GmbH (hereinafter “Seller”) apply to all contracts concluded between the Seller and a consumer or business (hereinafter “Customer”) regarding the goods presented in the Seller's online shop.
1.2 A consumer is any natural person who enters into a transaction for purposes that are predominantly not related to their trade, business, or profession.
1.3 A business is any natural or legal person or partnership acting in the exercise of its trade, business, or profession when entering into a transaction.
2. Contract Conclusion
2.1 The product descriptions in the Seller’s online shop do not constitute binding offers. Instead, they serve as an invitation to the Customer to submit a binding offer.
2.2 The Customer may submit an offer via the online order form. By clicking the button to complete the order process, the Customer submits a legally binding offer for the goods in the shopping cart.
2.3 The Seller may accept the Customer's offer within five (5) days:
- By sending an order confirmation via email;
- By delivering the goods; or
- By requesting payment from the Customer.
If none of these occur within five days, the Customer's offer is considered declined.
2.4 Details regarding payment methods such as PayPal and Klarna are included, with the acceptance of the offer taking place upon successful payment initiation.
2.5 The contract text is stored by the Seller and sent to the Customer after the order is placed.
3. Order Processing and Cancellations
3.1 Once an order has been submitted and processed by our system, it can no longer be cancelled, changed, or modified. This includes adjustments to shipping address, size, or products. Cancellations are only possible if the order has not yet entered the fulfillment process and the request has been confirmed in writing by our support team.
3.2 Orders that have already been transmitted to our fulfillment partner are final and binding. If the Customer no longer wishes to keep the items after receiving them, they may return them in accordance with our Return Policy and applicable consumer withdrawal rights.
4. Right of Withdrawal
General Withdrawal Policy
Customers have the right to withdraw from the contract within fourteen (14) days without providing a reason. The withdrawal period begins:
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on the day the Customer or a third party designated by the Customer (other than the carrier) takes possession of the goods;
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in the case of an order consisting of multiple items delivered separately, on the day the last item is received.
To exercise the right of withdrawal, Customers can easily register their return via our online returns portal.
Customers are responsible for the direct costs of returning the goods, unless otherwise stated.
Exceptions: No returns are accepted for underwear, socks, or swimwear due to hygiene reasons.
5. Prices and Payment Terms
5.1 All prices displayed in the online shop include the applicable statutory VAT as required under German and European Union tax law. Shipping costs are displayed separately during the order process. Further information regarding shipping and delivery regions can be found in our Shipping Informations.
5.2 For deliveries to countries outside the European Union, additional costs may apply depending on the regulations of the destination country. These may include, but are not limited to, import duties, customs fees, import VAT, clearance charges, or handling fees imposed by local authorities or carriers.
Such costs are not included in the purchase price and shall be borne exclusively by the Customer. Customers are responsible for informing themselves about the applicable import regulations, customs requirements, and potential charges of their respective country prior to placing an order.
If a shipment is refused, not accepted, returned, delayed, seized, destroyed, or otherwise not successfully delivered due to customs regulations, missing or incorrect information, non-payment of import charges, or any other circumstances attributable to the destination country or the Customer, all resulting costs (including return shipping, customs fees, storage fees, handling fees, or destruction costs) shall be borne by the Customer.
In such cases, the Seller shall not be obliged to issue a refund for the affected order or shipping costs.
5.3 Payments can be made using the payment methods displayed during checkout, including credit card, PayPal, Klarna, as well as additional local payment methods such as Blik, Octopus, Tabby, and PayMe, depending on the Customer’s location and availability.
When selecting certain payment methods, in particular pay-later options, installment payments, or financing services, the Customer may enter into a separate contractual relationship directly with the respective payment service provider. The terms, conditions, fees, repayment schedules, and credit checks of such payment methods are determined solely by the payment provider.
The Seller has no influence over the approval, execution, or terms of such payment agreements and is not a party to the contract concluded between the Customer and the payment service provider. Any questions, disputes, payment defaults, or claims arising from such payment arrangements must be addressed directly to the respective payment provider.
The Seller remains entitled to payment of the purchase price in accordance with the successfully completed order, regardless of the Customer’s individual agreement with the payment service provider.
Store credit issued as a purchased gift card or granted in connection with a return represents a monetary credit balance that can be used as a payment method in the Seller’s online shop. Store credit cannot be paid out in cash.
If an order paid (in whole or in part) using such store credit is refunded or returned, the corresponding amount will be credited back to the same store credit balance.
5.5 Promotional & Giveaway Codes
Discount codes issued as part of promotions, giveaways, or competitions do not constitute a monetary credit balance. These codes are valid for one-time use only, cannot be paid out in cash, and will not be reissued, reactivated, or credited again in the event of a return, cancellation, or refund.
6. Delivery and Shipping Conditions
6.1 Deliveries are made exclusively to the shipping address provided by the Customer during the order process.
Once an order has been completed, changes to the delivery address are no longer possible.
6.2 The Customer is responsible for ensuring that the provided delivery address is complete and correct.
If a delivery fails due to incorrect or incomplete address details, refusal of acceptance, or absence of the recipient, the resulting additional shipping, return, or handling costs shall be borne by the Customer, unless the Customer validly exercises their right of withdrawal.
If a shipment cannot be successfully delivered and is returned to the Seller, the order will be cancelled and refunded in accordance with the statutory provisions. A reshipment of the same order is not possible; the Customer may place a new order if they wish to receive the goods again.
6.3 The risk of accidental loss or accidental damage of the goods passes:
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in the case of consumers, upon receipt of the goods by the Customer or a third party designated by the Customer;
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in the case of businesses, upon handover of the goods to the carrier or shipping service provider.
7. Retention of Title
The Seller retains ownership of the goods until full payment has been received.
8. Liability for Defects (Warranty)
8.1 The legal warranty rights apply.
8.2 For businesses:
- The warranty period for new goods is one year from delivery.
- No warranty applies to used goods unless agreed otherwise.
- Warranty claims are subject to prompt notification of defects.
8.3 For consumers, visible shipping damages should be reported to the delivery service and the Seller promptly.
9. Applicable Law
All legal relations are governed by the laws of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as the protection granted by mandatory provisions of the law of the country of residence is not withdrawn.
10. Alternative Dispute Resolution
10.1 The European Commission provides a platform for Online Dispute Resolution (ODR), accessible at: https://ec.europa.eu/consumers/odr.
10.2 The Seller is not obligated to participate in dispute resolution before a consumer arbitration board.
